Three steps. No project plan. No integration sprint. The messy part of your operation, handled.
Pick the tools. Pick the agent. Hit play. That's the whole setup.
Plug into the tools you already use. Shopify, HubSpot, Salesforce, your 3PL, your payment gateway, your helpdesk — Audena slots in as the voice layer on top of the stack you've already built.
Choose your industry. Select the agent. Pick the workflow, pick the voice, set the rules, drop in your knowledge base.
Hit play. The agent starts working immediately — handling calls, following up with customers, logging every outcome, and feeding results into your dashboard.
Select your industry.
Call every cash-on-delivery order before it ships. Catch wrong addresses, fake numbers, and second-guessers — in Arabic, English, or whichever dialect.
The moment the 3PL flags an exception, the agent is on the phone. Fix the address, reschedule, or recover the order.
Chase recovery across voice, WhatsApp, and SMS — payment link in hand, full audit trail per account.
Inbound calls answered, status looked up, escalation only when it actually matters.
Verify the customer wants what they ordered, before it ships. Returns drop. Margin holds.
Automated calls and messages ahead of every visit. Patients confirm, reschedule, or cancel — before the slot goes to waste.
Patients call back or reply to change their time. The agent finds the next opening, confirms, and updates the system.
Check in after procedures. Collect feedback. Flag anything that needs clinical attention.
A cancellation opens a slot. The agent works the waitlist until it's filled — no manual calls.
Answer every call. Route by urgency, specialty, and language. Front desk gets its day back.
Take bookings across every property. Confirm dates, handle special requests, send confirmations.
Answer questions about amenities, directions, policies, and availability. 24/7, every language.
Send pre-arrival details, confirm arrivals, handle late check-outs. Reduce lobby queues.
Collect feedback, handle complaints early, turn satisfied guests into reviewers.
Relay housekeeping requests, maintenance alerts, and shift updates without radio chatter.
Proactive calls and messages at every milestone — dispatched, out for delivery, delivered.
The moment a 3PL flags a failed attempt, the agent calls to fix the address, reschedule, or confirm alternate drop.
New shipments registered, details confirmed, pickup windows scheduled — across every carrier.
Manage reverse logistics calls — pickup scheduling, condition verification, refund status.
Confirm receipt with the end customer. Log confirmation against the shipment. Close the loop.
Reach new leads in under five minutes. Qualify against the brief, score intent, warm-transfer real buyers.
Book property tours, send reminders, handle reschedules — the agent manages the calendar.
Automated multi-touch follow-up across voice and WhatsApp. No lead goes cold from neglect.
Confirm RSVPs, send directions, follow up with attendees the next day.
Request and track mortgage pre-approvals, IDs, and contracts. Chase what's missing.
Multi-channel follow-up on aging receivables — voice, WhatsApp, SMS, payment link. Full audit trail.
Escalating sequences tuned by days overdue. Every conversation logged, every promise tracked.
Handle routine balance checks, statement requests, and transaction questions without agent involvement.
Chase missing documents, verify identity details, schedule branch visits when required.
Policies, subscriptions, contracts — the agent reminds, confirms, and processes renewals before they lapse.
The fast setup is the front door. This is what's behind it.
Arabic dialects, English, French — and 100+ other languages. Built MENA-native, scales globally.
Live dashboards on contact rate, containment, recovery, cost per resolved. Outcome-based.
Read and write across your CRM, e-commerce, helpdesk, and payment stack. Real actions.
Test the agent against edge cases before customers do — interruptions, accents, voicemail.
When a conversation needs a real person, the agent transfers seamlessly — with full context, history, and next steps attached.
Run two agent variants in parallel. Promote the winner on evidence, not opinion.